At Don’t Worry Boat Charters, we strive to provide exceptional experiences and customer satisfaction. This Refund and Returns Policy outlines the terms under which refunds may be issued.
Refund Eligibility
-
Full Refund: Customers who cancel their charter booking at least 7 days prior to the scheduled charter date are eligible for a full refund of all payments made.
-
No Refunds After 7 Days: Cancellations made within 7 days of the charter date are not eligible for a monetary refund. Instead, we offer a rescheduling option with no expiration date.
-
Weather-Related Cancellations: If a charter is canceled due to unsafe weather conditions, customers may reschedule the booking at no additional cost with no expiration date. Refunds in such cases are handled on a case-by-case basis.
Returns
-
As our services are experiential and time-sensitive, we do not offer returns on bookings or services rendered.
How to Request a Refund
-
To request a refund, please contact us at dontworryboatcharters@gmail.com with your booking details and the reason for cancellation. Refunds will be processed promptly in accordance with the policy.
Modifications and Rescheduling
-
Changes to your booking date or time are subject to availability. Please notify us as early as possible to accommodate your request.
If you have any questions regarding this policy, feel free to reach out to us.
